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Unit (2019)

Information on this page, including unit offerings, is from the 2019 academic year.

Service Implementation (GRD507)

Organisational Unit Creative Media, Arts and Design
Credit Points 3
Description This unit provides students with the valuable experience of service implementation for a real world client.
Students will navigate the real world challenges and triumphs of developing and implementing innovated
service outcomes (or touchpoints) for a complex service project in Perth, WA. In particular, students will use
client approved service innovation concepts and work as a team to engage project stakeholders, manage
project processes and install project deliverables for the client project.
Unit Learning Outcomes  ULO 1 Research service innovation and implementation methodologies in use around the globe;
 ULO 2 Critically engage service and product development theory and its processes to analyse, interpret and evaluate relevant issues with installing products and services;
 ULO 3 Demonstrate the use of design thinking, holistic and human-centred methodologies toward
successfully installing project deliverables for public and private sectors;
- ULO 4 Demonstrate effective communicative techniques for working with stakeholders;
- ULO 5 Understand the role of different processes and applications towards developing digital and
physical outcomes;
- ULO 6 Recognise the local and also global significance of delivering service innovation outcomes for
complex projects.
Timetabled Learning Activities
Unit Learning Experiences The approach to learning in this unit is iterative and project based in which students will research, develop,
test and install service innovation touchpoints for client projects. The labs involve the technical application of
developmental processes toward the installation of innovative outcomes (or touchpoints) for a client project.
Students will experience practice-oriented teaching based on experiences of working with real-world clients
and action-learning projects that see students communicating with a client and implementing their real-world
service project outcomes.
Other Learning Experiences Direct consultations and meetings with academic supervisor (24 hours). These may take the form a group consultations with other consultants or one-to-one. Students may have the opportunity to undertake a placement or field trip as part of this unit.
Assessment Assessment and feedback are iterative in that each assessment will cumulatively build on the next toward
the successful implementation of an innovated service system. Students receive feedback through, in class
discussion, written assignments and student group work.
Prerequisites GRD505 Project Strategy and Management and enrolment in a graduate-level course.
Appears in these Courses/Majors:
see individual structures for context
Graduate Diploma in Design Thinking and Service Innovation (GradDipDesThink&SvcInnov)
Internet Access RequirementsMurdoch units normally include an online component comprising materials, discussions, lecture recordings and assessment activities. All students, regardless of their location or mode of study, need to have access to and be able to use computing devices with browsing capability and a connection to the Internet via Broadband (Cable, ADSL or Mobile) or Wireless. The Internet connection should be readily available and allow large amounts of data to be streamed or downloaded (approximately 100MB per lecture recording). Students also need to be able to enter into online discussions and submit assignments online.


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