Overview
To view overview information, please select an offering from the drop-down menu above.
Academic contacts
To view unit coordinator information, please select an offering from the drop-down menu above.
Offerings
DUBAI-ISC-TJD-INT-2024-2024
DUBAI-ISC-TJD-INT-2026-2026
DUBAI-ISC-TMD-INT-2023-2023
DUBAI-ISC-TMD-INT-2025-2025
DUBAI-ISC-TSD-INT-2024-2024
DUBAI-ISC-TSD-INT-2026-2026
KAPLAN-SGP-TJA-INT-2024-2024
KAPLAN-SGP-TJA-INT-2026-2026
KAPLAN-SGP-TMA-INT-2023-2023
KAPLAN-SGP-TMA-INT-2025-2025
KAPLAN-SGP-TSA-INT-2024-2024
KAPLAN-SGP-TSA-INT-2026-2026
MURDOCH-S2K-EXT-2019-ONGOING
MURDOCH-S2K-INT-2019-ONGOING
Requisites
Prerequisite
Exclusion
Other learning activities
To view other learning activity information, please select an offering from the drop-down menu above.
Learning activities
To view learning activity information, please select an offering from the drop-down menu above.
Learning outcomes
1.
Explain conflict management as an opportunity for empowerment, recognition and reconciliation.
2.
Advise clients on how to recognise disputes that are suitable for alternative dispute resolution (ADR), and how to participate in ADR processes.
3.
Describe and distinguish among a variety of styles of ADR.
4.
Analyse a dispute and determine its nature and cause, and the efficacy of ADR in resolving it.
5.
Describe and explain a basic model of mediation, including the roles of mediators and participants.
6.
Make an assessment of the knowledge, skills and aptitudes that are needed in ADR processes.
Assessments
To view assessment information, please select an offering from the drop-down menu above.
Additional information
Unit content:• Introduction, ADR History
• Introduction to the dynamics of conflict & understanding disputes
• ADR processes and the rise of ADR
• Negotiation Theory – the basis of ADR
• The use of ADR in different areas
• E-Learning exercise
• Mediation Theory
• Facilitating an ADR process, how to manage parties in conflict
• Arbitration /Adjudication
• Issues of power and culture in negotiation/mediation
• Ethics and legal concerns in ADR
• Review and questions