Overview
To view overview information, please select an offering from the drop-down menu above.
Academic contacts
To view unit coordinator information, please select an offering from the drop-down menu above.
Offerings
DUBAI-ISC-TJD-FACE2FACE-2026-2026
DUBAI-ISC-TMD-FACE2FACE-2025-2025
DUBAI-ISC-TMD-FACE2FACE-2027-2027
DUBAI-ISC-TSD-FACE2FACE-2026-2026
KAPLAN-SGP-TJA-MIXEDMODE-2026-2026
KAPLAN-SGP-TMA-MIXEDMODE-2025-2025
KAPLAN-SGP-TMA-MIXEDMODE-2027-2027
KAPLAN-SGP-TSA-MIXEDMODE-2026-2026
MURDOCH-S1-FACE2FACE-2025-ONGOING
Requisites
Prerequisite
Other learning activities
To view other learning activity information, please select an offering from the drop-down menu above.
Learning activities
To view learning activity information, please select an offering from the drop-down menu above.
Learning outcomes
1.
Understand and apply the principles of issues management and crisis communication to communication strategy and planning; -
2.
Identify, evaluate and analyse issues and crisis situations in relation to communication strategy and planning; - Understand and apply the roles of negotiation, mediation and conflict resolution in real life public relations scenarios; -
3.
Plan and pitch an effective communication strategy in response to an issue or crisis; -
4.
Develop and apply conflict management strategies in relation to team work; and –
5.
Develop and apply effective interpersonal communication skills in relation to working as a member of a strategic communications team.
Assessments
To view assessment information, please select an offering from the drop-down menu above.
Additional information
Unit content:Publics and Issues
Conflict and Organisations;
Individual and Group Perspectives on Conflict;
Negotiation;
Mediation Issues Management: Foundations
Issues Management;
Stakeholders and Activists;
Issues Management: Consultation and Engagement;
Crisis Management: Conflict and Community;
Crisis Management: Communicating in a Crisis;
Crisis Management: Emerging perspectives